Why it matters
What this unlocks
Your team can download customer files with better protection, clearer auditability, and less operational risk.
SnapUpload feature
Audit logs for downloads and deletions
AvailableSecurityPro
Maintain accountability and trust with an immutable audit log tracking who downloaded or deleted files.
Best for
Where it fits
- teams with multiple staff
- agencies
- compliance
- privacy-conscious stores
Feature deep dive
How security audit logs improves the upload workflow
Security features protect the merchant side of the workflow. Customer uploads can include unknown files from unknown devices, so SnapUpload combines validation, signed access, scanning, retention, and auditability to reduce the risk of turning a download button into a liability.
Audit logs for downloads and deletions matters because maintain accountability and trust with an immutable audit log tracking who downloaded or deleted files. For merchants selling custom products, this can directly affect conversion, support volume, and how quickly production can start after checkout.
This capability fits the Pro plan level in the current SnapUpload positioning, with the exact limits and controls shown on the pricing page. The feature is especially relevant for teams with multiple staff, agencies, compliance, privacy-conscious stores, where missing files, unclear requirements, or slow handoffs can quietly eat margin.
Common use cases
Where merchants get value
- Protect staff before they download files from unknown customer devices.
- Create a clearer history for downloads, deletions, retention, and blocked files.
- Support privacy-conscious stores that need more than a public file URL in checkout notes.
Implementation notes
What to check before launch
- Test the feature on a real Shopify product before using it on a busy product page.
- Confirm that the theme app embed is enabled after installation or reauthorization.
- Use Upload History, scan status, and audit activity to verify the complete customer-to-merchant handoff.
Merchant workflow
How to use it
- 01
Turn on the relevant protection in Settings for paid plans.
- 02
Upload a test file and confirm the scan, validation, or signed download behavior.
- 03
Use Upload History and Audit Log to review blocked files, downloads, and deletions.
Capability details
What SnapUpload handles
- Track every time a staff member downloads a customer's files.
- Log manual security scan triggers and file deletions.
- View the history directly in the app to maintain accountability.
Related features
Keep building the same workflow.
These features sit in the same category, so merchants can understand the broader workflow instead of reading one isolated page.
AvailablePro
File security scanner
Protect your production devices by scanning every customer upload for viruses and malware before you download it.
Open featureAvailablePro
Signed downloads
Protect upload downloads with temporary signed links instead of permanent public URLs.
Open featureAvailablePro
MIME verification
Detect mismatched files so customers cannot bypass validation by renaming extensions.
Open featureAvailablePro
Upload rate limits
Protect storage and server resources from repeated or abusive upload attempts.
Open featureAvailablePro
Auto retention
Set retention windows so old uploads do not stay in storage forever.
Open featureTry it on a real product