Legal
Last updated May 28, 2026. These terms explain the rules for merchants using SnapUpload with their Shopify store.
These Terms of Service govern merchant use of SnapUpload, a Shopify app for collecting, managing, scanning, and exporting customer file uploads.
By installing or using SnapUpload, you agree to these terms and to Shopify's applicable terms for apps and billing.
You are responsible for configuring upload forms, explaining file requirements to customers, maintaining accurate store policies, and ensuring that files collected through your store are lawful and appropriate for your products.
You must not use SnapUpload to collect illegal content, payment card data, government identity documents unless legally permitted and clearly disclosed, health data unless you have a lawful basis, malware, abusive content, or files that violate Shopify's policies.
Paid SnapUpload plans are billed through Shopify. Plan limits, storage limits, upload limits, and feature availability are shown inside the app and on the pricing page.
You can upgrade or downgrade from the app pricing page. If a plan is canceled, downgraded, or payment fails, access to paid features may be limited.
SnapUpload stores customer files so merchants can access them for fulfillment. Merchants are responsible for reviewing files before production and for deleting files that are no longer needed.
ZIP downloads, signed links, custom portal domains, and Google Drive exports are provided to improve fulfillment workflows. Availability can depend on plan, configuration, connected services, and storage provider status.
SnapUpload uses reasonable security measures and may scan uploaded files for malware on eligible plans. Malware scanning reduces risk but cannot guarantee that every unsafe file will be detected.
You should maintain your own operational security practices, limit access to staff who need files, and avoid downloading suspicious files outside normal app workflows.
Optional integrations such as Google Drive are controlled by the merchant. When you connect an integration, you authorize SnapUpload to send selected upload files and related metadata to that service.
Third-party integrations are also governed by the terms and privacy policies of those providers.
Support is available at support@snapupload.app. Include your shop domain, relevant order or product URL, screenshots, and a short description of the issue when contacting support.
We aim to keep SnapUpload reliable, but we do not guarantee uninterrupted availability. Maintenance, provider outages, Shopify platform issues, or network problems may affect access.
When you uninstall SnapUpload, app sessions are removed and data may be deleted or scheduled for deletion according to app retention practices, merchant settings, legal obligations, and backup cycles.
If you need manual deletion or export help, contact support@snapupload.app before uninstalling where possible.
To the fullest extent permitted by law, SnapUpload is provided without warranties beyond those required by applicable law. We are not liable for indirect, incidental, special, consequential, or lost-profit damages.
Our total liability for claims related to SnapUpload is limited to the amount paid for the app during the three months before the claim, unless applicable law requires otherwise.
We may update these terms as SnapUpload evolves. Continued use of the app after updated terms are posted means you accept the updated terms.