SnapUpload feature

Enable a text field for uploaded files

AvailableStorefrontFree

Collect customer instructions, names, dates, production notes, and other text alongside uploaded files.

Install SnapUploadAll features

Why it matters

What this unlocks

Customers know exactly what to submit before checkout, and fulfillment receives cleaner order-ready files.

Best for

Where it fits

  • engraving text
  • gift notes
  • layout instructions
  • proof comments

Feature deep dive

How customer text fields improves the upload workflow

The storefront upload moment is where most custom-product problems either disappear or become expensive support tickets. SnapUpload keeps the interaction close to the product page, validates the customer input before checkout, and gives merchants a cleaner handoff once the order comes in.

Enable a text field for uploaded files matters because collect customer instructions, names, dates, production notes, and other text alongside uploaded files. For merchants selling custom products, this can directly affect conversion, support volume, and how quickly production can start after checkout.

This capability fits the Free plan level in the current SnapUpload positioning, with the exact limits and controls shown on the pricing page. The feature is especially relevant for engraving text, gift notes, layout instructions, proof comments, where missing files, unclear requirements, or slow handoffs can quietly eat margin.

Common use cases

Where merchants get value

  • Ask for the right files before the customer reaches checkout.
  • Use global defaults for broad rules and product-specific forms for detailed custom products.
  • Keep the upload experience branded so it feels like part of the storefront rather than a third-party widget.

Implementation notes

What to check before launch

  • Test the feature on a real Shopify product before using it on a busy product page.
  • Confirm that the theme app embed is enabled after installation or reauthorization.
  • Use Upload History, scan status, and audit activity to verify the complete customer-to-merchant handoff.

Merchant workflow

How to use it

  1. 01

    Create a global upload form or product-specific upload rule.

  2. 02

    Choose field type, accepted formats, required status, and helper text.

  3. 03

    Enable the storefront app embed and test add-to-cart with a real product.

Capability details

What SnapUpload handles

  • Add text note fields next to file upload fields.
  • Store text submissions with the upload record so fulfillment has context.
  • Use required text fields when production cannot start without instructions.

Related features

Keep building the same workflow.

These features sit in the same category, so merchants can understand the broader workflow instead of reading one isolated page.

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It translates upload popup labels, button text, validation errors, placeholders, and help copy into major Shopify languages in seconds.

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Exact file count

Require customers to upload exactly the number of files production needs.

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Try it on a real product

Build an upload flow shoppers can complete before checkout.

Install SnapUpload